In today’s socially-networked, immediate-impact world, brands suffer when negative opinions spread unchecked. When those negative opinions are unfounded or severely exaggerated, the damage can be massive (ask any ex-Bear Stearns employee about that one).
Because in today’s socially-networked, immediate-impact world, opinion trumps reality. As soon as it forms, opinion spreads through mass viral channels like Facebook, Twitter and blogs. And because it is opinion, it doesn’t require fact-checking.
Last week, I got a wake up call that this truth applies to our Element 79 brand as well. In the finals of a new business pitch, a CEO mentioned that he Googled Element 79 and wondered when we were gonna merge with DDB?
We’re not. Never were. But due to a newspaper column written by a speculatively-inclined columnist for the Chicago Sun Times over fifteen months ago, that rumor popped up in our prospect’s search engine. Worse, when I shared this anecdote with a few friends at other shops in town, they admitted hearing the same thing. When the rumor mill, or at least irrelevant suppositions, can influence the outcome of new business, you’ve got trouble.
We’ve spent two years reinventing and rebuilding our agency. And slowly, we’ve been regrowing. Today we have about 110 people busy working to help our clients thrive during these tight times. We want Cricket to leverage their national coverage into a leadership position for value innovation in wireless. We want Supercuts to show the value of their affordable haircare so that if and when the economy turns better, people realize they don’t have to pay more to look good.
We want Amway to help people supplement their incomes and Central DuPage Hospital to be the first choice for superior healthcare — especially as they bring Illinois’ first Proton Therapy Center online this Summer. And we want Harris to keep helping people realize how much better the right bank can be.
We also want to do big things for the half-dozen new clients we’ve brought in these past five months. We want LasikPlus to show glasses wearers that this simple procedure can radically improve their lives quickly and safely. We can’t wait for the private equity firm GTCR to launch their revamped website and concise brand story in May. And we take inordinate pride in winning three new brands–Wolf Chili, Alexia, and Banquet–from our friends at ConAgra.
There’s an old adage about physicians taking their own medicine. And so we’re also going to be taking some steps to clean up our online hygiene.
It wasn’t good news to hear. But like criticism from a smart coach, it will make us better. And that’s the daily goal.
By Dennis Ryan, CCO, Element 79
PS: Michael Gabriel and Gus Gavino made the video above for a recent pitch. Though we didn’t prevail there, the energy of this piece is just delightful. The track is “100,000 Thoughts” by Tap Tap.