First the good news: Windows 7 is a vast improvement over Vista.
Now the bad news courtesy of this post on CNNMoney: in a survey of 100,000 customers, 31% reported problems with their upgrade process.
The computer savvy might be tempted to dismiss that group as wonky old people or total NOOBs, or just some mouth-breathing, non PC-savvy subset of the American public (peopleofwalmart, anyone?).
But that kind of misses the point. Computers should make our lives easier, they should handle rote or complicated tasks automatically, simplifying processes to lower the barriers between people and the things they hope to accomplish.
Yes, you can download a patch or find a code to disable plug-ins so your screen won’t freeze. But still, consumers have to migrate large volumes of their files once they do work their way through the upgrade experience. Why?
Look, I may not be mister digital, but even I recognize 31% represents a rather atrocious user experience.
By Dennis Ryan, CCO, Element 79